Keeping a customer is cheaper than getting a new one.
We help you keep more customers by eliciting and sharing candid feedback from lost customers.
How it Works
Aggregate Insights speaks directly to your lost customers to understand:
- Why the customer left
- What you can do to keep the customers you’ve got
We will share insights on what matters to customers, what causes them to consider other vendors, and the strategic and tactical changes you can make to keep customers happy and avoid unexpected churn.
Let’s talk about retention.
FAQs
Q: Can’t I just ask my Customer Success team?
A: While CS leads can provide context, it takes direct interviews with multiple customers to uncover important trends and commonalities about why your customers are leaving. Lost customers are also more open to sharing candid feedback with an objective third party.